Return & Refund Policy
At Glossimax, we want you to love your new look and accessories! If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. Return Window
You have 07Â days from the date you received your item to request a return or exchange.
2. Eligibility Criteria
To be eligible for a return, your item must meet the following conditions based on its category:
Ladies’ Bags & Sunglasses: Must be unused, unworn, and in the same condition that you received it, with all original tags, protective films, and packaging intact.
Cosmetics & Beauty Products: Due to hygiene and safety reasons, cosmetics can only be returned if they are completely unopened, unused, and the original factory seal is intact. We cannot accept returns on opened makeup or skincare products.
3. Damaged, Defective, or Incorrect Items
We take great pride in our collections, but if something goes wrong, we’ll fix it immediately.
What to do: Inspect your order upon arrival. If an item is defective, damaged, or if you received the wrong item, contact us within 48 hours of delivery at business.glossimax.official@gmail.com with your order number and a photo of the issue. We will arrange a free replacement or full refund.
4. How to Initiate a Return
Contact Us: Send an email to business.glossimax.official@gmail.com with your order number and the reason for the return.
Approval: Our team will review your request within 2–3 business days and send you a Return Authorization and return shipping instructions.
Pack & Ship: Securely pack the item in its original packaging and mail it to the address provided by our support team.
Note: Unless the item arrived damaged or incorrect, customers are responsible for paying their own return shipping costs.
5. Refunds & Processing
Once we receive and inspect your returned item, we will send you an email notifying you that we have received it and whether your refund has been approved.
If approved, your refund will be processed automatically back to your original method of payment.
Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.
6. Non-Returnable Items
The following items cannot be returned or refunded:
Gift cards
Items marked as “Final Sale” or “Clearance”
Cosmetics that have been opened or have a broken seal